We're here to help

Contact Us

quadroomedia@gmail.com

Send us an email with your device model, iOS version, and a description of the issue. We'll get back to you as soon as we can.

How do I play Quadroo?

Tap a tile to activate it. The number on each tile tells you how many steps to move to the next tile. Your goal is to clear every tile on the 7×7 board. The board has three layers — complete each one to advance.

Can I undo a move?

Yes — use the undo button to step back if you make a wrong move.

My progress wasn't saved. What happened?

Progress is saved automatically. If you lost progress, it may have been caused by deleting and reinstalling the app. If this happens unexpectedly, please contact us.

How do I earn stars in Adventure Mode?

Each level has a goal (score target, blocks cleared, chain achieved, or pieces survived). Stars are awarded based on how well you meet that goal — complete the goal for 1 star, exceed it for 2 or 3.

How do I unlock new levels?

Earn at least 1 star on a level to unlock the next one. Locked levels show a padlock icon on the level select screen.

I purchased Remove Ads but ads are still showing.

Try tapping Settings → Restore Purchases inside the game. If the issue persists, please email us with your Apple ID (not your password) and we'll sort it out.

My Game Center score isn't updating.

Make sure you're signed into Game Center in your device's Settings app. Scores sync when you finish a game with an active internet connection.

How do I restore my purchases?

Open the game, go to Settings, and tap Restore Purchases. This will reinstate any in-app purchases tied to your Apple ID.

I was charged but didn't receive my purchase.

First try restoring purchases as described above. If the problem continues, contact Apple Support directly to request a refund, or reach out to us and we'll help investigate.

What data do you collect?

We collect very little. High scores and progress are stored locally on your device. Mossfall uses Google AdMob for advertising, which may collect device identifiers for ad personalization if you grant permission. See our full Privacy Policy for details.

How do I opt out of personalized ads?

When you first launch Mossfall, you'll be asked for App Tracking Transparency permission. You can decline to opt out of personalized ads. You can also change this at any time in your device's Settings → Privacy & Security → Tracking.